Frequently Asked Questions
FAQs
#1: What is the size of your bracelets?
My bracelets are 6.5 inches but they are stretchy and can fit most!!
#2: What is your shipping time?
Orders will be processed and shipped 1-2 days after it was placed. It takes 2-8 days for USPS to deliver to the USA! I am not in control of shipping, so I cannot help with any shipping problems. If your order did not arrive, please contact me!
#3: What is your return/refund/exchange policy?
You may only receive a refund if your item arrives damaged. There must be photo/video proof sent to me. Exchanges are only for damaged items. You must contact me within 7 days of your order being delivered. BeadedByLillian is not responsible for any orders with incomplete address, or any accidental orders that you place. I am also not responsible for any packages marked as delivered that you did not recieve. You must contact USPS for that. You must cancel an order before it is fufilled/shipped. Any cancellations after that will not be accepted.
Please be mindful that all sales are final and you will not get a shipping refund for any incomplete address. It is your job to ensure that it is correct.
Please please please contact me with any problems you have. **you must know your order number for me to help you. I will respond to any emails I get about problems! I can’t promise that ill see a message on social media so do not depend on that please. Thank you for shopping at Beaded By Lillian!❤️🌺